A customer service strategy that genuinely puts the customer first — it’s now or never.
Delight customers at scale
by Emiel Kanters
A massive shift has taken place in the relationship between businesses and customers. Today, customers have more control, more options, and higher expectations than ever. They don’t tolerate scripts, queues, or robotic Q&A.
Customer Success at the foundation of long-term customer relationships
Service provision has long been equated with complaint handling. It can be so much more – and certainly so much smarter. Opportunity knocks when you invest not just in customer support but specifically in customer success.
For CEOs: why being attentive to your customers pays off – in Euros too
Going on the hunt for new business or focusing on existing customers? It’s a constant tension for companies, with loyal buyers often losing out. Take five minutes to read why emphasising customer retention pays off.