Customer Success Consultants who understand your world.
It can cost up to 25 times more to acquire a new customer than to retain an existing one.
Work to retain your customers instead of paying to replace lost ones.
Improve your customer retention by implementing a customer success strategy with a solid customer support programme and a proactive customer support team.
B2B customers with high customer engagement scores achieve 50% higher revenue/sales.
Highly engaged customers buy more, promote more, and demonstrate more loyalty.
The end game is not getting a new customer. Your goal is to create a customer so happy that they tell everyone about you.
60% of consumers have stopped doing business with a brand due to a poor customer service experience.
B2B customers demand conversational, contextual, human interactions.
Leverage your customer support team to create an extraordinary customer service experience and delight your customers at scale.
“Together with Webs, we work hard to be as relevant as possible to our customers. I see Webs as a true knowledge partner, with whom we can work well together - informally, professionally and in a well-structured way”
A customer journey map is critical for businesses that want to deepen their understanding of customer needs and expectations. We work with you to visualize the customer experience from end to end, identify the moments that matter most, and eliminate inconsistencies.
Build relationships through the digital service experience.
As we become increasingly digital, it’s more important than ever to build relationships through digital interactions. We’ll help you transform and digitize your service journeys.
Guide your customer through a better experience.
The ever-evolving expectations of customers will always prevail. What works one day may not work the next. Together we’ll realign your strategies with the way people actually experience buying.
Expertise and capacity for your customer success needs.
Nail down your customer’s needs
We’ll help you get an understanding of your ideal customer and their goals. We’ll create a roadmap for success to explain your expectations and goals for customer success in both the short and long term.
Establish a customer success team that meets customer expectations
We’ll train your team on having a customer-centric outlook and serving customers better. Together we’ll bring customer success to the forefront of your business.
Proactively manage all interactions you have with customers
Together we’ll implement the right tools – such as the Service Hub knowledge base or ticket feature – to help you connect with your customers and grow as they grow.
Close the feedback loop and turn your customers into promoters
Our Customer Success Consultants help you close the feedback loop by monitoring customers happiness, correcting issues fast and capturing testimonials from satisfied customers.