HubSpot Service Hub

Create an extraordinary customer experience with HubSpot Service Hub

ella-rietbergen-stock-portrait

“We are very satisfied with the flexibility of Webs and experienced the collaboration as very enjoyable. From the very first moment, we noticed that they react quickly and really in line with our business goals.”

Ella Rietbergen Q-Concepts

Today’s B2B customer is super critical. Like all of us.

Techcrunch

60% of consumers have stopped doing business with a brand due to a poor customer service experience

View report

Today B2B customers demand conversational, contextual, human interactions.

Highly engaged customers buy more, promote more, and demonstrate more loyalty.

Forbes

B2B customers with high customer engagement scores achieve 50% higher revenue/sales

View report

Highly engaged customers buy more, promote more, and demonstrate more loyalty.

HubSpot Service Hub helps you capture and analyse data from every customer touchpoint, allowing you to understand which interactions are increasing engagement and which are hurting it.

Forbes

It can cost up to 25x more to acquire a new customer than to retain an existing one

View report

Work to retain your existing customers – instead of paying to replace lost ones.

Improve your customer retention by implementing a solid customer support programme and proactive support customers with customer service software called HubSpot Service Hub. 

Put your customers at the centre of your business.

By the numbers
(447)
G2Crowd
Connect with customers

Deliver organised customer service that provides efficient support and complete answers.

Exceed their expectations

Provide faster support to customers and remove friction with automated and self-service solutions.

Turn them into promoters to grow your business

Identify happy customers willing to share their opinion of your business.

Lead your service team based on performance and data.

Gain insights into your entire customer journey

Track what happens at every stage of your team's interactions with customers.

Organise all service activities in one place

Seamlessly coordinate multiple service tasks and contacts with HubSpot as a single point of truth.

Automate your customer service processes

Leverage HubSpot Service Hub to automate ticket routing, escalation, and task creation.

Get a pulse on customer happiness

Gather feedback that can be used to build a better customer experience.

Turn happy customers into promoters

Build service workflows that make it easy to request participation in advocacy campaigns or case studies.

Measure the impact of your customer service efforts

Track usage data from your knowledge base, report on customer feedback and more.

Delight customers with remarkable service.

Organise and prioritise your tickets

Track, order, collaborate, and deliver on customers’ needs with HubSpot’s tickets dashboard.

Easily manage 1-to-1 customer communications

Leverage HubSpot’s universal, collaborative inbox that aggregates customer emails, chats, and more.

Stop answering the same questions over and over

Turn common tickets into simple, well-structured knowledge base articles.

Bring order to customer service chaos

Centralise all your customer service tasks within the HubSpot Service Dashboard.

Scale your communications

Use service tools like bots to scale your 1-to-1 customer communications.

Easily report on metrics your manager cares about

Measure and understand the impact of your efforts with metrics such as first response time.

Sneak peak: HubSpot Service Hub

Martijn and Mink will tell you all about the benefits of HubSpot Service Hub in just 2 minutes.

Request a Hubspot Service Hub demo
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HubSpot Service Fit Assessment

Still considering.

HubSpot Service Hub is ideal for all types of serviceteams, but is it right for you?

One of our HubSpot Experts will assess your business to determine whether HubSpot Service Hub suits your service strategy and processes before you invest in the tool.

Let's talk
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HubSpot Service Implementation Consulting

Decision made.

You’ve determined that HubSpot Service Hub is the right move for your service team and your company. But you need help getting it implemented the right way.

We’ll work with your team to set up your new HubSpot Service tools, offering consulting on ticketing, automation and routing, feedback loops, and more. 

Let's talk
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HubSpot Service Workshop or Audit

Tools implemented.

You’ve already purchased HubSpot Service Hub, but you’re unsure if your team is getting the most out of it.

During a workshop or audit, a Webs HubSpot Certified Trainer will check if HubSpot has been customised to meet your organisational needs and will train your team on how to use the tools.

Let's talk
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Customer Success Training

Advanced users.

Your service team already has a basic understanding of how to make the most of their new technology.

Future-proof your investment with in-depth training by one of our Customer Success Consultants on how to align your customer success strategy with your HubSpot Service Hub.

Let's talk

Get the expertise, capacity, and services to #unlockyourgrowth

Join the 150+ B2B companies that have trusted us with their digital transformation.

Let’s talk

Future-proof your customer success strategy

Align your customer success strategy with your HubSpot Service Hub.

Get the capabilities to utilise your potential

Bring together the capabilities of your customer-facing teams with our HubSpot expertise.

Leverage the HubSpot Service Platform

Harness the power of the HubSpot Service Hub with our implementation, audit, or assessment services.

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"We have been working successfully with Webs for over 5 years now, and after many different projects, I can safely say that together we have made the HubSpot Ecosystem work for Heras. We attract and convert leads using inbound content and lead gen tactics."

Joost van der Pas

Heras-Mobile Fencing & Security

Royal Mosa

Grow your business internationally with a demand gen strategy

View case study

By the numbers

80%

of B2B buyers see a seamless customer experience strategy as key differentiator

Source: State of the Connected Customer

What makes us different

Not all HubSpot partners are the same.

Why work with a partner?

You’re ready.
Take the leap.

Choose a timeframe which is most convenient to you.

Book a call