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HubSpot, the leading CRM and marketing software provider, has recently rolled out a significant update to its pricing model. This update brings a range of new features aimed at providing users with enhanced flexibility and functionality. Let's dive into the details of these latest changes and how this change will look like for existing and new customers.

What changes in the Pricing model?

HubSpot introduces several key features:

Core Seat: Introducing a new seat type, the Core Seat, which provides edit access to purchased Hubs and HubSpot’s Smart CRM.

No Seat Minimums: Customers can now purchase Sales and Service Hubs without any seat minimums, allowing them to buy what they need, when they need it.

Per-User Model: Implementing a per-user model with a single seat type for Starter, known as the Core Seat.

Unlimited View-Only Seats: Paid portal users who don’t require edit access in HubSpot can now enjoy unlimited view-only seats.

Free Tools: Limiting the number of edit users for Free Tools to a maximum of five.

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What changes in the Pricing model?

View-only seat

View HubSpot features without edit access. Best for business leaders.

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Core seat

Edit access to purchased Hubs and connection to Smart CRM. Best for marketers, admins, developers, and operations.

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Sales & Serivce Hub seat

Everything included in a Core Seat plus Sales and Service features. Best for sales and service reps and enablement

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Overview of HubSpot's new pricing subscription

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Frequently asked questions

If I'm a HubSpot client, how does this new pricing model affect my current subscription account?

Existing customers will not be immediately impacted by this change. Your current subscription price will remain unaffected in the short-term.

Will my HubSpot subscription be migrated to the new model? And if so, when?

Existing customers will be migrated to the new pricing model in phases, starting later this year and likely extending into 2025. Your migration date will be communicated in advance, with assistance provided by your Customer Success Manager.

Conclusions

HubSpot's new pricing model represents a significant step forward in meeting the diverse needs of its user base. With its focus on scalability, flexibility, and connectivity, users can expect a more tailored and efficient CRM experience. While existing customers will undergo a phased migration, the ultimate goal is to enhance user satisfaction and drive business growth.