Content:
Update 1: New Recommendation categories in the AEO tool
Increase your organic visibility in AI search engines such as Perplexity, Gemini and ChatGPT with targeted actions for Social, Video and Outreach.
Why this is important
Measuring your brand's AI visibility score is step one, but data is worthless without action. AI engines index the Internet fundamentally differently than traditional search engines: they rely heavily on peer-to-peer discussions, video transcripts and independent platforms. If your brand isn't mentioned on Reddit, YouTube or relevant industry blogs, you simply don't exist for AI search engines.
This update solves that problem. Instead of guessing where your content and PR budget should go, HubSpot translates shifts in AI citations directly into a prioritized action list within the channels that have the most impact on AI responses.
Here's how it works
Within the Recommendations tab in the AEO tool, you'll find three new, data-driven categories specifically tailored to your portal and competitors:
- Social Recommendations:
- Reddit: Displays current threads cited as sources by AI models. This lets your team know exactly where active participation or expertise is required.
- LinkedIn: Analyzes the topics your competitors claim authority on in AI replies and translates this into concrete sheets for your Thought Leadership program.
- Video Recommendations: Focuses entirely on YouTube. It identifies rising lines in AI source mentions for product and how-to searches, and provides immediate suggestions for YouTube videos or Shorts to produce.
- Outreach recommendations: Maps influential third-party publishers, review platforms and affiliates that serve as data sources for AI models, but where your brand mentions are still missing. This is a ready-made action list for your digital PR team.
Availability
Available to users of the HubSpot AEO add-on or within Marketing Hub Professional and Marketing Hub Enterprise.
Update 2: Real-time TikTok Lead Syncing
Get instant control of social leads and maximize your speed-to-lead by seamlessly integrating TikTok Instant Forms with your Smart CRM.
Why this is important
B2B buyers are increasingly exploring platforms outside traditional channels, including TikTok. With TikTok Instant Forms, users complete forms without leaving the platform. This greatly lowers the barrier to conversion. However, without automatic synchronization, these leads remain stuck in TikTok. Manual exports take time, increase the margin of error and delay follow-up.
In today's market, speed-to-lead is key: the faster the follow-up, the higher the conversion. With this real-time link, leads flow directly into your CRM, allowing marketing workflows or sales sequences to start immediately.
Here's how it works
The setup is completely native and active within minutes:
- Navigation: In HubSpot, go to Marketing > Ads and open the settings via the gear icon.
- Link: Under the Lead Syncing tab, choose 'Connect' and select the TikTok icon to link your ad account.
- History & Status: Determine your sync range. You can choose to shoot through only new leads, or also directly import leads from the past 90 days. Specify directly whether these leads should be marked as marketing contacts.
Availability
Available for all tiers and licenses of the Marketing Hub.
Update 3: The Agentic Automation Builder
Bring together workflows, AI agents and external data on one modern canvas and build intelligent business processes without a patchwork of tools.
Why this is important
Growing B2B organizations often run up against the limits of traditional marketing automation. Customer data is in HubSpot, invoicing in an ERP, and internal communication is through Slack. At the same time, AI agents (Breeze) are becoming a regular part of the operation. Until now, you had to choose: do I set up a workflow, or build a stand-alone AI agent?
The Agentic Automation Builder solves this fragmentation. It integrates traditional workflows and AI agents on a single visual canvas. This means you determine not only what an AI agent does, but also exactly when it starts, what CRM or external data it uses, and what automated sales or marketing action follows the AI decision. With this, you turn HubSpot from a CRM system into a central operating system for your entire business.
Here's how it works
During the current Private Beta phase, the builder can be accessed as follows:
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Navigation: From the left menu, go to the Breeze section and click on Breeze Studio.
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Orchestration: In the upper right corner, click on the "Create" dropdown and select Workflow. You will immediately enter the new canvas environment.
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Triggers & Actions: You can now trigger automations based on CRM data, schedules, webhooks or third-party integrations. Within the same canvas, you alternate linear steps (such as sending an email) with AI-driven decisions and ramifications.
Availability
All hubs & tiers.
Update 4: Email design and fine-tuning in Breeze Canvas
Speed up your content creation with a persistent, interactive workspace for AI-generated emails right next to your chat window.
Why this is important
Generating email concepts with AI saves time, but fine-tuning them was cumbersome until now. Concepts were stuck in chat history. As soon as you asked for an adjustment, the old version scrolled out of view and you lost track.
With this update, HubSpot introduces Breeze Canvas. This is a dedicated workspace that opens side-by-side with the Breeze Assistant. This keeps your email concept static in view while giving instructions via chat to adjust the tone, rewrite the introduction or shorten the text. This eliminates the friction of constantly copying text back and forth and drastically reduces email campaign turnaround time.
Here's how it works
The functionality works intuitively within the existing chat environment:
- Generate: Ask Breeze Assistant to write an email. The first draft appears in the chat.
- Activate: Click on the draft to open it in the Breeze Canvas on the right side of your screen.
- Iterate & Manage: Refine the text through successive chat prompts or edit it manually in the canvas. Using the version history at the top of the canvas, you can always restore previous versions with one click.
- Send: Copy the final text to your clipboard or send the email directly from the canvas.
Availability
All hubs & tiers.
Update 5: Personalization tokens in Live Chat Welcome Messages
Make an impact right from the first second by dynamically personalizing chat welcome messages based on CRM data.
Why this matters.
The first impression on your website determines the rest of the buyer journey. A generic greeting like "Hello, how can we help you?" doesn't align with what you already know about a returning lead or existing customer. It forces the visitor to start the conversation from scratch.
With this update, you extend the personalization power of email and landing pages to your live chat flows. Once a visitor is recognized (via tracking cookies), the chatbot instantly displays data such as first name, company name or most recent activity in the greeting. This increases engagement, shortens time-to-value and ensures a human, context-aware customer experience from the very first contact moment.
Here's how it works
The configuration is immediately available in your existing chat flows:
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Setup: Navigate to a rules-based chatflow and click on the welcome message to edit it.
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Add Tokens: Click on the new Personalize option and select the desired CRM property (e.g. B2B Marketeer or
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Set Fallback: Always enter a default value (default value). If a visitor is anonymous, this fallback ensures that the sentence remains grammatically correct (e.g., "Hi there" instead of "Hi [blank]").
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Testing: Use the built-in simulator to check the display with both test data and fallback values before putting the chat flow live.
Availability
All hubs & tiers.
Update 6: Automation of Participant Statuses for Marketing Events.
Completely eliminate manual work around webinars and live events by automating registrations, attendance and cancellations native to your workflows.
Why this matters
B2B marketers know that event data is critical for lead scoring and sales follow-up. After all, the behavior of a no-show (cancelled/absent) requires a completely different nurture flow than that of an active attendee (present). Until now, HubSpot workflows only allowed you to automatically set contacts to "Registered. Tracking actual attendance or cancellations required manual imports or complex workarounds via external tools.
With this update, you automate the entire participation journey. By linking marketing events directly to engagement triggers (such as an onsite form inquiry or scanning a QR code), your event data remains accurate in real time. This enables your marketing and sales teams to start the right follow-up immediately after the event, without costly delays.
Here's how it works
The functionality is immediately available as an action within the Workflow Builder:
- Enrollment: Create a new workflow and define the enrollment trigger (for example: completed the check-in form at the event).
- Add action: Under the Marketing category, choose the Add participant to marketing event action.
- Determine status: Select the manually created marketing event and choose the desired status: Registered, Attended, or Cancelled.
- Time Stamp: Optionally, you can directly record the specific participation date and time for watertight reporting.
⚠️ Important note: This workflow action is specifically designed for marketing events created manually within HubSpot. Events that flow in via external native integrations (such as Zoom or Eventbrite) are not included because those platforms use their own status links.
Availability
All hubs & tiers.
Update 7: SurveyMonkey surveys with Automatic Contact Attribution
Increase your response rates and enrich your CRM data by seamlessly integrating SurveyMonkey surveys into HubSpot emails - without additional input fields.
Why it matters
Collecting feedback is crucial for retention strategies (NPS) and product-market fit. However, in the B2B buyer journey, any kind of friction is a conversion killer. Previously, you had to ask respondents for their email address again in each survey to match the data to the correct CRM card. This caused lower response rates and data deformation due to typos.
With this update, HubSpot introduces automatic attribution via personalized URL variables. The contact is identified directly in the background. This significantly lowers the fill-in threshold and guarantees 100% clean data in your Smart CRM. You link feedback directly to customer information, enabling direct follow-up by sales or customer success.
How it works
Once you link a SurveyMonkey survey in a HubSpot marketing email, a unique identification token is added to the link behind the scenes. You can set this up in two ways:
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Automatic: Authorize the link between HubSpot and SurveyMonkey once; HubSpot then automatically adds the variable to every survey URL you use in emails.
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Manually: Manually add the custom variable to the URL structure yourself if you want to handle specific parameters.
Availability
All hubs & tiers.
Update 8: Select Subteams (Nested Teams) for Default Email Addresses in Help Desk
Optimize your support routing by increasing customer efficiency and eliminating routing errors with hierarchical team assignments.
Why this is important
For larger B2B organizations with complex service teams, HubSpot Help Desk setup used to be rigid. Standard shipping addresses could only be associated with main teams (parent teams). However, if your organization worked with specialized subteams (for example, Customer Support > Tier 2 > Technical Support Benelux), this created friction.
Support staff had to manually select the correct shipping address when responding to tickets. This increased the risk of human error, delayed turnaround time (First Response Time) and harmed the customer experience when an email was accidentally sent from the wrong brand or regional channel. This update transfers the flexibility of your organizational structure directly to your communication channels.
Here's how it works
From now on, HubSpot automatically goes through the primary team hierarchy to determine the correct sending address:
- Navigation: Go to Service > Help Desk and under the Ticket sources and routing section, click Channels.
- Configuration: Move the cursor over the desired team email address, click Edit and turn on the Enable this email as the default reply email address switch.
- Select Subteam: In the Select Team(s) dropdown, you can now select any specific subteam (nested team).
🛠️ Technical logic: When an employee types an email, HubSpot scans this user's primary team chain from bottom to top. Is no specific address set at the subteam level? Then the system automatically grabs the default address of the parent primary team. Only the primary team is considered; secondary team memberships are ignored.
Availability
Service Hub Professional and Service Hub Enterprise.
Update 9: AI Image Generation Upgraded to GPT Image 2.0
Generate high-quality, branded visuals directly from your HubSpot File Picker with error-free text rendering and crisp prompt compliance.
Why this is important
Visuals determine the first micro-conversion on blogs and social media: the scroll stop. Until now, AI image generation in CRM platforms often caused operational friction. Prompts were half understood, faces distorted in post-processing, and text in images turned into illegible hieroglyphs. This forced marketing teams to divert to external tools such as Midjourney or Canva, which slowed time-to-market.
With the upgrade to GPT Image 2.0 within the HubSpot File Picker, this friction is gone. The model accurately follows complex instructions, supports multilingual text-in-image rendering and enables targeted edits without demolishing the rest of the image. This means: publishing unique, conversion-enhancing visuals faster, right from your existing workflow.
How it works
The upgrade is automatically active wherever you use the HubSpot File Picker (such as the Social Composer, Blog Editor or Email Builder):
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Activate: When adding media, click Add image and select Generate image at the bottom.
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Prompts & Editing: Type your instruction. Use the new + button to upload an existing reference image or make specific AI adjustments to an existing file.
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Brand Identity: Enable the "Brand Identity" feature to automatically match the output with your preset brand colors and visual style. HubSpot directly applies the GPT Image 2.0 model behind the scenes.
Availability
Questions about the Product Updates?
Schedule a demo with one of our specialists!
Until the next update! - At Webs, we'll keep you updated. 🚀