All about the HubSpot Breeze Customer agent.

What is the Breeze Customer Agent?

The Breeze Customer Agent is a virtual employee that supports your customer service 24/7. It provides intelligent, customized answers to customer questions across multiple channels. The Customer Agent uses your own resources, such as your website, knowledge base, and other documents, to provide customers with the right information quickly and efficiently.

How the Breeze Customer Agent Works

The Customer Agent uses artificial intelligence (AI) to understand and answer customer questions. It is able to respond in real-time to customer queries through various channels, such as:

• In-app chat: Customers can communicate with the agent directly in your app.
• Email: It answers emails automatically using available knowledge.
• WhatsApp and Messenger: Integrate the agent with popular messaging apps for a seamless experience.
• Voice: Available soon, allowing customers to be helped via phone as well.

Example:

Suppose a customer has a question about the product information of a new item on your website. The Breeze Customer Agent can automatically respond based on the information on your website, even if the customer asks the question at night. This ensures immediate support even outside business hours.

What are the benefits of the Breeze Customer Agent?

24/7 Availability
Your customers will always have access to support, regardless of the time of day. This is especially important for companies that serve global customers in different time zones.

Example:
A customer from Australia has a question about an invoice at 3 am. Thanks to the Breeze Customer Agent, the customer gets an immediate answer without having to wait for your support team to be available.

Multi-channel Support.
The Breeze Customer Agent provides support through multiple channels, including email, WhatsApp, Messenger and the website. This makes it easy for customers to contact you through their preferred channel.

Example:
A customer who follows your company via WhatsApp can ask a question about a product and quickly receive a personalized response via the same app.

Intelligent Answers and Knowledge Resources.
The Customer Agent uses your existing knowledge base, blog posts, PDFs and other documents to provide answers that are accurate and up-to-date. This ensures that your customers always get the most relevant information.

Example:
A customer is looking for information about your return policy. The Breeze Customer Agent automatically retrieves the latest information from your knowledge base and sends it to the customer, without anyone else having to perform this task.

Continuous Learning
The Customer Agent continuously learns by recognizing knowledge gaps and suggesting updates. When the agent encounters a complex question not found in the knowledge resources, it can forward the question to a human employee.

Performance-Tracking
In real-time, you can track the performance of the Breeze Customer Agent. It shows not only how many questions were answered, but also which topics were addressed the most and which customer questions recurred frequently.

What does this mean for your team?

The Breeze Customer Agent offers tremendous benefits for your customer service team:

• Efficiency: By taking over repetitive queries, your team can focus on more complex cases that require human expertise.
• Cost Savings: Because the agent handles the majority of simple customer queries, operational costs are reduced.
• Improved Customer Satisfaction: Customers get fast, accurate answers without long wait times, contributing to higher customer satisfaction and a positive brand experience.

Example:
Imagine your team receives hundreds of emails daily from customers who have questions about the status of their order. The Breeze Customer Agent can automatically look up the status of the order and answer the customer immediately, saving time for your team.

What does this mean for your business?

With the Breeze Customer Agent, you can not only improve the efficiency of your customer service, but also give your customers the best experience:

• Higher customer satisfaction: Customers get quick answers to their questions, no matter the time of day.
• Lower support costs: The agent takes over repetitive tasks, leading to long-term cost savings.
• Better scalability: The agent can easily scale up while maintaining the same high level of service, even during peak hours or with a larger number of customers.

Conclusion

The Breeze Customer Agent offers a powerful solution to improve customer service, reduce costs and increase customer satisfaction. By deploying this virtual agent, you give your team more time to focus on more complex issues, while customers always get the support they need - when they need it.

Do you have questions about setting up the Breeze Customer Agent? Get in touch for more information.