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General terms and conditions Webs

  •   Definitions
    1. The following capitalised terms are used in these Terms and Conditions, both in the singular and in the plural: Appendix: annex to the Terms and Conditions containing specific provisions on the Service to be provided; Service: the services to be provided by Webs to the Client under the Agreement, including, where applicable, the results of services; Intellectual Property: all intellectual property rights and related rights, such as copyrights, trademark rights, patent rights, design rights, trade name rights, database rights and neighbouring rights, as well as rights to know-how and performances on a par with a patentable invention; Client: the natural or legal person who has entered or will enter into an Agreement with Webs; Agreement: the agreement between Webs and the Client on provision of the Service; Parties: Webs and the Client; Personal Data: any information relating to an identified or identifiable natural person, as referred to in Article 4 paragraph 1 of the General Data Processing Regulation; Terms and Conditions: these general terms and conditions of Webs, including all applicable Appendices; Webs: Webs Inbound BV and/or Webs Dev BV, depending on which entity acts as a party to the agreement in a specific case.
  •   General provisions and scope 
    1. These Terms and Conditions apply to all offers by Webs to and/or all agreements entered into by Webs with the Client, as well as implementation of the same. 
    2. In addition to these Terms and Conditions, the specific Appendices of the Terms and Conditions that have been agreed between Webs and the Client also apply.
    3. Deviations from the Terms and Conditions are only valid if they have been explicitly agreed in writing between Webs and the Client and only apply to the specific agreement for which they have been agreed.
    4. The Terms and Conditions apply to the exclusion of any terms and conditions of purchase or other terms and conditions applied by the Client. 
    5. Once the General Terms and Conditions have been applicable to a legal relationship between Webs and the Client, the Client will be deemed to have agreed in advance to their applicability to Agreements concluded later and to be concluded in the future.
    6. Webs is entitled, at its own discretion, to engage one or more third parties in the performance of the assignment.
    7. The rights and obligations under the Agreement may only be (sub)licensed and/or transferred to third parties with the other Party’s written consent.
    8. If any of the provisions of these Terms and Conditions, or of agreements to which these Terms and Conditions apply, is void or voidable, this does not affect the validity of the remaining provisions. Webs and the Client are obliged to replace void or voidable provisions with valid provisions with, where possible, the same purport as the void or voidable provision.
    9. If the provisions of an Agreement and the General Terms and Conditions conflict, the provisions of the Agreement will prevail. If the General Terms and Conditions and a specific Appendix conflict, the provisions from the Appendix will prevail.
    10. Electronic communication between the Parties will be deemed to be received on the day it is sent, unless proven otherwise. 
    11. For explanation and interpretation of these Terms and Conditions, the Dutch text will take precedence. 
  •   Formation of the Agreement and details
    1. All proposals and other offers by Webs are subject to contract. Assignments and acceptance of offers by the Client are irrevocable. 
    2. Offers and proposals lose their validity after lapse of four weeks from the date they are made, unless otherwise indicated in writing.
    3. An Agreement is concluded by written confirmation by the Client of an unchanged and valid proposal and/or offer by Webs.
    4. Descriptions, brochures, advertising material, price lists and information and offers on the website are not binding upon Webs. 
  •   Performance of the Agreement and delivery
  1. The Agreement to be concluded between Webs and the Client only represents a best-efforts obligation. Webs will perform the Agreement to the best of its knowledge and ability and in accordance with the requirements of good workmanship, as well as on the basis of the latest scientific and technical knowledge available at that time. 
  2. The previous article also applies to advice given by Webs. Such advice is only intended for the Client. Third parties cannot derive any rights from it. Subject to written permission from Webs, the Client is not permitted to disclose the content of advice from Webs or make it available to third parties in any other way. 
  3. In the Agreement, the Parties determine the terms and dates of delivery as well as the location at which and the means by which the Services will be provided or delivered. The completion time of an assignment depends on various factors and circumstances, such as the quality of the data and information provided by the Client and the cooperation of the Client and relevant third parties. Any delivery terms should not be considered deadlines. In the event that a term (of delivery) is exceeded or threatens to be exceeded, the Parties will consult as soon as possible in order to take appropriate measures.
  4. If it has been agreed that the Agreement will be performed in phases, Webs will be entitled to defer the start of work for a particular phase until the Client has approved the results of the previous phase in writing.
  5. Webs is not obliged to follow instructions that alter or supplement the substance or scope of the agreed Services; if such instructions are followed, the work in question will be reimbursed in accordance with Webs’ usual rates and Webs will inform the Client accordingly.
  •   Defects
    1. Webs guarantees the soundness of the Services provided, in accordance with what the Client can reasonably expect based on the Agreement, and will endeavour to realise any objectives agreed with the Client. Webs cannot guarantee that such an objective will be achieved. 
    2. The Client must carefully inspect the Services immediately after delivery, but no later than eight (8) days, failing which any right to complaint, replacement and/or warranty will lapse.
    3. The Client must report any complaints about the Services provided and/or the performance of the Agreement within eight (8) days after the Client has discovered or should reasonably have discovered the defect, in writing and in detail to Webs, failing which any claim against Webs expires.
    4. If the Client has met the requirements of the previous two articles and there is a defect in the services provided by Webs, the latter will repair these defects or have these repaired, provide the Service again or apply a reasonable price reduction, all this exclusively at the discretion of Webs. The previous two articles apply each time the Service is repaired or provided again. After establishing a defect or other shortcoming in a Service of Webs, the Client is obliged to do everything that prevents or limits damage. 
    5. The risk of loss, theft, misappropriation of or damage to items, products, information/data, documents or programs that are realised in the context of performance of the Agreement will pass to the Client when the Client or a servant or agent of the Client comes into actual possession of them.
  •   Prices and payment 
    1. All rates stated by Webs or agreed with Webs are exclusive of turnover tax (VAT) and other levies imposed by government authorities. The costs for third parties that have been engaged and other disbursements do not form part of the rates agreed with Webs and must be paid separately to Webs. Webs has the right to charge these costs to the Client by way of an advance. 
    2. If Webs undertakes additional Services without explicitly stipulating a rate for this in the Agreement, Webs is entitled to charge a reasonable fee for this. 
    3. Price indications, budgets and/or cost estimates by Webs are only indicative in nature. No rights or expectations can be derived from these. Only if the Parties have agreed so will Webs be obliged to inform the Client if a cost estimate or budget is exceeded.
    4. Invoices from Webs must be paid within fourteen (14) days after the date of the invoice, in the currency stated on the invoice, and only in the manner indicated on the invoice. Webs is at all times entitled to request full or partial payment in advance and/or to obtain any other form of security for payment. 
    5. If no timely payment is received, the Client will, without further notice of default being required, owe the statutory commercial interest on the invoice amount, calculated from the due date up to and including the day of payment, whereby part of a month is considered a full month, and without prejudice to Webs' right to claim its full damage. All costs related to the collection of payment will be borne by the Client. The extrajudicial and judicial costs, including the costs of external experts, amount to at least 15% of the amount to be collected, with a minimum of EUR 500. 
    6. The Client waives any right of suspension and set-off. Webs has the right to retain Services that are still held by Webs if the Client fails to meet its payment obligation until the Client has fulfilled its payment obligation, regardless of whether the payment arrears relate to the Services that Webs still holds.
    7. Payments made by the Client will always first serve to settle the costs owed, subsequently to settle the interest due and subsequently to settle those invoices that have been outstanding for the longest time, even if the Client states that the payment relates to a later invoice.
    8. The entire invoice amount is immediately and fully due and payable in the event of late payment of an agreed instalment on the due date, as well as if the Client is declared bankrupt, applies for (provisional) suspension of payment, the statutory debt rescheduling scheme (WSNP) is declared applicable to it and/or when any attachment is levied against the Client. The Client is obliged to immediately inform Webs if any of the above situations occurs.
    9. Webs is entitled, during the term of an Agreement, to increase the prices for its Services annually, with effect from 1 January, in accordance with the price index of the previous calendar year as published by Statistics Netherlands (Consumer price index “All households”), plus a maximum of fifteen percent (15%). Webs is entitled to implement the cost increase at a later date if it deems this desirable from an administrative point of view.
    10. Comments or complaints about invoices, bills and expense claims sent must be made known in writing within fourteen (14) days after receipt of the relevant invoice, bill or expense claim, failing which they will be deemed to be accepted. Such complaints do not suspend the payment obligation.
  •   Modification of the assignment, or additional work
    1. The Client accepts that the time schedule of the Agreement can be influenced if the scope of the Agreement is extended and/or altered in the interim. If the interim change affects the agreed rate, Webs will report this to the Client as soon as possible.
    2. If, due to a modification of the Agreement as a result of additional requests or wishes from the Client, Webs has to perform extra work (
      "additional work"), this work will be charged to the Client on the basis of subsequent costing at the rates applicable at that time.
    3. Webs is entitled to perform this additional work without (prior) written permission from the Client, in so far as the costs associated with this additional work do not exceed ten per cent (10%) of the originally agreed total fee.
    4. Webs will inform the Client if the costs of additional work amount to more than ten per cent (10%). In that case, the Parties will discuss the measures to be taken to arrive at a solution. 
  •   Obligations on the part of the Client
    1. The Client ensures that all information that Webs indicates to be necessary or that should reasonably be understood by the Client as being necessary for implementing the Agreement, including information on laws and regulations to be observed by Webs and that is specific to the Client’s line of work, is provided to Webs in a timely manner and will give Webs any assistance it requires. The Client guarantees the correctness, completeness and reliability of these data and this information. Webs is not obliged to investigate the correctness, completeness or reliability thereof. Any proposals and offers by Webs as well as the subsequent Agreement are based on the information provided by the Client. If such information is not correct, complete or reliable, Webs has the right to change the offer.
    2. If information required for performance of the Agreement is not provided to Webs, is not provided on time or not in accordance with the agreements, Webs has the right to suspend performance of the Agreement and/or charge the extra costs arising from the delay to the Client in accordance with the customary rates applicable at that time.
    3. In so far as user names and/or passwords are provided by Webs in the context of the Agreement, the Client is responsible for these user names and/or passwords and is fully and independently liable for any misuse of the user names and passwords, unless such misuse is the result of intent or deliberate recklessness on the part of Webs.
    4. In so far as user names and/or passwords are provided by Webs in the context of the Agreement, the Client is not permitted to provide these user names and/or passwords to third parties without permission from Webs.
  •   (Premature) termination, cancellation and the consequences
    1. The Client may only cancel an assignment given prior to its performance if the Client reimburses Webs for all reasonably incurred costs for the work of Webs with a view to performance of this assignment, plus VAT.
    2. An Agreement commences on the date in accordance with the terms and conditions set out in Article 3 for the period agreed in writing between the Parties, and ends by operation of law on the date agreed between the Parties or the moment the provision of the Services is completed. Unless explicitly agreed otherwise, the Parties cannot terminate the Agreement prematurely.
    3. Each Party is entitled to terminate the Agreement in whole or in part in the event of bankruptcy or suspension of payments of the other Party, as well as in the event of shut-down or winding up of the business of the other Party other than for the purpose of reconstruction or merger of companies, or if decisive control over the business of the other Party changes.
    4. Termination of the Agreement on the basis of an attributable shortcoming is only permitted after as detailed a written notice of default as possible, setting a reasonable term for remedying the shortcoming, unless stipulated otherwise in these Terms and Conditions or prescribed otherwise by law.
    5. Termination of the Agreement will not undo anything already delivered and/or performed by Webs and the related payment obligation, unless the Client proves that Webs is in default with regard to the essential part of those performances. Amounts Webs has invoiced before the termination in connection with that which it has already properly performed or delivered in connection with performance of the Agreement, remain fully owed, with due regard for what is determined in the previous sentence, and are immediately due and payable at the time of termination.
    6. In the event of termination of the Agreement, all rights granted to the Client will lapse. The Client is no longer entitled to use the Service.
    7. Articles that by their nature are intended to continue to apply after the end of the Agreement remain in full force after termination of the Agreement.
  •  Intellectual property 
    1. All intellectual and industrial property rights with regard to the Service(s) and the names thereof, and to anything else Webs develops, manufactures or provides, including packaging, user documentation, reports and illustrations, accrue to Webs. 
    2. If a dispute arises between Webs and the Client regarding intellectual property, such rights will be assumed to belong to Webs, save for evidence to the contrary provided by the Client. 
    3. Nothing in these Terms and Conditions and/or the Agreement implies a transfer of intellectual property rights. The Client exclusively obtains the non-exclusive and non-assignable right to use the Services for the purposes set out in the Agreement and on the conditions stipulated in the Agreement. If not determined otherwise in writing, the right of use granted only applies in the Netherlands.
    4. The Client is not allowed to remove or modify any statement on intellectual property rights from the results of Services.
    5. Webs explicitly does not waive its personality rights as set out in Section 25 of the Dutch Copyright Act.
    6. Webs is permitted to use the Services and the materials used for implementation of the Agreement, such as designs, drawings, films, software, (electronic) files, reports, formats and interviews, for its own promotion and/or publicity, unless provided otherwise in the Agreement. 
    7. Webs reserves the right to take technical protection measures regarding the Services. The Client is not permitted to bypass these technical protection measures or to offer the means to do so. 
  • Personal data
    1. In the event that it is necessary to process Personal Data on customers of the Client for provision of the services by Webs, Webs must be considered the “processor” and the Client must be considered the “controller” within the meaning of the General Data Processing Regulation. In accordance with Article 28 paragraph 3 of the General Data Processing Regulation, the Client and Webs enter into a data processing agreement stipulating the processing of Personal Data by Webs in accordance with applicable legislation. This will be done in line with a model to be supplied by Webs.
    2. The Client indemnifies Webs against all claims from third parties (including, in any case, users and government agencies), financial government sanctions and costs (including costs of legal assistance), resulting from a violation by the Client of any legal requirement with regard to the processing of personal data.
  • Confidentiality
    1. The Parties will keep all information they obtain from each other in whatever form, including - but not limited to - software, (source) code, programs, applications, customer data, know-how, (technical) specifications, (technical) drawings, documentation (“Confidential Information”) as strictly confidential and keep this secret.
    2. The Parties will only use the Confidential Information for the purposes for which it was provided and will observe the same duty of care and guarantee that apply to their own internal confidential information. The Parties will only provide the Confidential Information to employees and third parties in so far as this is necessary in the context of (performance of) the Agreement.
    3. The obligations to keep the Confidential Information confidential do not apply if the Party that received the information can demonstrate that the information in question: i) was already known to it at the time of receipt; (ii) was already publicly known at the time of receipt; iii) has become publicly known after receipt without this being attributable to the receiving Party; iv) is lawfully received from a third party together with the right to disclose it free from any obligation of confidentiality; v) is required by law, regulation or court order and the disclosing Party has notified the other Party of such mandatory disclosure; vi) has been made public with the approval of the disclosing Party.
  • Liability
    1. Subject to the provisions of Articles 4.1 and 4.2, the Client has no claim whatsoever against Webs due to defects in or with regard to the services provided by Webs. Webs is not liable for direct and/or indirect damage, including personal and property damage, immaterial damage, consequential damage (loss of income, business interruption loss, etc.) and any other damage arising from whatever cause, unless in the event of deliberate recklessness or intent on the part of Webs employees in managerial positions. 
    2. Webs is also not liable in the sense referred to above for actions by its employees or other persons within its responsibility, including (gross) negligence or intent on the part of these persons.
    3. In all cases in which Webs is obliged to pay compensation, this will never exceed the invoice value of the Services provided as a result of or in connection with which the damage was caused, with a maximum of EUR 20,000. Moreover, if the damage is covered by Webs' corporate liability insurance, the compensation will never exceed the amount actually paid out by the insurer in the case in question.
    4. Any claim against Webs, unless recognised by Webs, will lapse at the end of twelve (12) months after the claim arose. 
    5. The Client indemnifies Webs, its employees and the servants or agents it has engaged for performance of the agreement against any claim from third parties, including claims based on product liability, in connection with Webs' performance of the Agreement, regardless of the cause, as well as against the resulting costs.
    6. If the Client acts on behalf of one or more others, it is, without prejudice to the liability of those others, liable to Webs as if it were the Client.
    7. If Webs concludes an agreement with one or more natural persons or legal entities, all clients are always jointly and severally liable to Webs for the whole.
    8. If Webs concludes an agreement with a company in formation, the founders remain jointly and severally liable for the whole, even after ratification of the agreement.
  • Force majeure
    1. If Webs is prevented from performing the Agreement due to force majeure, it is entitled to suspend performance of the Agreement. In that case, the Client is not entitled to reimbursement of damage, costs or interest.
    2. Force majeure includes, among others: interruptions in the power supply, strikes, riots, government measures, fire, extreme weather conditions, natural disasters, floods, shortcomings of suppliers of the Parties, shortcomings of third parties engaged by the Parties, internet connection malfunctions, hardware malfunctions, disruptions in (telecommunication) networks, cyber terrorism or other types of cyber attacks, security incidents, deliberate or unintentional corruption or loss of data, epidemic or pandemic and other unforeseen circumstances.
    3. If the force majeure lasts at least six (6) weeks, the Parties are entitled to dissolve the Agreement without being bound to any damages, reversal or compensation in connection with this dissolution.
    4. If Webs has already met or can only meet part of its obligations on commencement of the force majeure, Webs will be entitled to separately invoice the part already delivered and/or deliverable and the Client will be obliged to pay this invoice as if it were a separate agreement.
  • Applicable law and competent court
    1. These Terms and Conditions are governed by Dutch law. 
    2. All disputes that may arise between Webs and the Client will exclusively be submitted for arbitration to the competent court of Oost-Brabant, location Eindhoven, the Netherlands. In derogation from this provision, Webs also and at all times has the right to submit a dispute or claim to the competent court of the place where the Client has its registered office or principal place of business.